SAP CRM Functional Online Training Course Content
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SAP CRM ● CRM 7.0 Overview ● SAP CRM - The complete solution ● CRM architecture & Component integration ● Careers @ SAP CRM 7.0 ● SAP SD and CRM Integration
Master Data ● Organizational Mgmt in SAP CRM ● Territory Management ● Business Partners ● Products ● Product Catalogs ● Installed Base Management ● Warranty Management ● Solution Database
Basic Functions ● Transactions ● Date Management ● Text Management ● Pricing ● Billing ● Free Goods ● Product Configuration ● Output configuration ● actions ● Business workflow ● UI framework and Configuration
● Credit Management ● Multi Level Categorisation ● Funds Management ● Claims Management ● CRM Marketing ● Solution Overview of Marketing ● Campaign Management ● Key figure planning ● Lead Management ● Marketing Calendar ● Personalized Mail ● Segmentation ● List Management ● Bounce Management
CRM Sales(Sales Force Automation…SFA) ● account Planning ● Activity management ● Opportunity Management ● Pipeline Performance Management ● Quotation and order Management ● Outline agreements in CRM Sales ● Availability Check ● Taxes ● Rebate Processing
CRM Service ● Solution Overview of Service ● Service Contract Management ● Warranty Management ● Product Service Letters ● Service Orders and Quotation ● Web Requests ● Complaints and Returns ● In House repair orders ● Service resource Planning ● Case Management ● Service Confirmations
CRM Interaction Center ● IC in Marketing ● IC in Sales
● IC in Service
CRM Field(Mobile) ● CRM Webchannel B2B ● CRM Webchannel B2C ● Internet customer Self Service(ICSS)
Scenarios in CRM ● Campaign Management ● Segmentation ● Sales Scenarios ● Lead to Cash
Service Scenarios ● Service Order Management
CRM General ● ACE ● Work List ● Template Designer ● Survey Tool
CRM Technical Topics ● Software Agent Framework ● Easy Enhancement Workbench ● Rule Builder, Rule Modeler
CRM Project management ● Solution Manager ● Project Management In CRM ● Resume Guidance ● FAQs ● Mock Interviews |