Syllabus
Lesson 1- Introduction

• What is Quality?
  Why is Quality Control important?
  Quality regulations
  Best practices

Lesson 2- Quality Control Program Fundamentals

• Voice of the Customer
  Variables
  Inspection
  Measurement
  Documentation
  Control
  Worker empowerment
  Challenges

Lesson 3- Evaluating Quality through Statistics

• Calculating Mean & Standard Deviation
  Calculating Ranges
  Calculating Confidence Intervals

Lesson 4- Evaluating Quality through Graphs

• Control Charts
  Cause and Effect diagram
  Histogram

Lesson 5- Quality Control Techniques

• Six Sigma
  Total Quality Management (TQM)
  Lean

Lesson 6 - Applications / Case Studies