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Installation and Deployment
- Dynamics CRM Architecture and Components
- Planning the Installation
- Installing Dynamics CRM
- Deployment of Dynamics CRM for Outlook
- Email handling and routing
- Redeploying Dynamics CRM
- Upgrading
- CRM 2011 Installation Differences
Applications
- CRM Concepts and Core Functions
- Dynamics CRM for Outlook features and functions
- Sales Management
- Marketing
- Service Management
- Service Scheduling
Workflow
- Triggers
- Actions
- Stages
- CRM 2011 Application New Features
Configuration and Customization
- Overview of Customization features and approaches
- Forms
- Views
- Entities
- Attributes
- Users and Teams
- Security Model
- Relationships
- CRM 2011 Customization New Capabilities
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